Refund policy

Returns & Refunds

Returns
We have a 14-day return policy: you have 14 days after receiving your order to request a return. To be eligible, your item must be unused, in the same condition you received it, in its original packaging, and accompanied by your receipt or proof of purchase.

To request a return, contact us at contact.seave@gmail.com. If accepted, we'll send instructions on how and where to send your package. Items returned without first contacting us won't be accepted. Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the customer's responsibility.

Damaged, defective, or incorrect items
Please inspect your order on arrival. If your item is damaged, defective, or wrong, contact us as soon as possible at contact.seave@gmail.com so we can review it and make it right.

Exchanges
If you'd like a different item or color, the fastest option is to return your original item and place a new order once the return is accepted. Returned items must meet the eligibility requirements above.

Refunds
Once we receive and inspect your return, we'll let you know whether your refund is approved. If approved, it's issued to your original payment method; processing times vary by bank or provider. Original shipping charges are non-refundable for voluntary returns, except where required by law or where the return is due to an error on our part.

Pre-orders
All Seave orders placed during the pre-order period are subject to our Pre-Order Terms. If the minimum production target is not reached and the first run does not proceed, customers receive a full refund of the amount paid for the product. This production-related refund is separate from the standard 14-day return policy above.

Your statutory rights
Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.